E-commerce B2B dedicated to after-sales activity: case study GEA Procomac SpA, part of GEA Group
GEA Procomac S.p.A., a company working from 1979 in the field of design, manufacturing and installation of bottling lines, is part of GEA Group since 2007.
The company’s core business is the design and installation of filling lines for sensitive beverages such as fruit juices, soft drinks, isotonics, milk and milk-based products.
Needs and Objectives
For the management of after-sales business (quotation, offer, …), GEA Procomac was previously using a customized system called Synet, integrated with the ERP, but the graphic part was missing.